Job Description

Posted 7 days ago

We’re looking for a sharp, customer-focused Analyst to be at the heart of our application support and incident management function. You’ll be the go-to problem solver—diagnosing issues, interrogating data, and driving fast, effective resolutions that keep our services running smoothly.

What you’ll do

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Own and resolve application support incidents end to end

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Analyse data to identify root causes and prevent repeat issues

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Apply structured problem-solving to complex technical challenges

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Collaborate closely with the team to continuously improve service delivery

What you’ll bring

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Experience in application or technical support

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Strong analytical and troubleshooting skills

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Clear communication and a customer-first mindset

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Working knowledge of ITIL processes

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Ability to thrive under pressure and juggle priorities

A great role for someone who loves solving problems, working with data, and making a real impact on service quality