Service Desk Lead – Chorley
Service Desk, ITIL, Manager, SLA, Applications
This advanced solutions provider requires a driven and self-motivated Service Desk Lead to join their busy technical services team and motivate those around them. They will offer you an excellent salary and benefits package. The key to this role is for managing the team responsible for operating the support service, providing leadership and direction. You will provide subject matter expertise to the support team and ensure application systems are upgraded maintained and supported to SLA’s.
The Service Desk Lead will be responsible for:
Ensuring system are support in line with client’s contract and agreed standards.
Implementing procedures and documentation to aid delivery of the support service and lead resolution of incidents.
Manage resolution of application-related incidents, service requests and problems efficiently.
Liaising with internal teams and monitoring the availability, performance of applications.
Line management of service desk analyst and implementing and providing reports to senior stakeholders.
The following skills and experience are required:
Experience of line management of Service Desk Analysts in line with SLA’s.
Experience working in an ITIL environment.
Problem analysis and solving
Excellent communication skill both written and verbal.
3 years’ experience in Service Delivery
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.
Email your cv for consideration to (url removed)
Contact (phone number removed)
To apply for this job please visit itjobpro.co.uk.