Job Description

Posted 2 weeks ago

Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience)

Remote with occasional travel to London and client sites
Salary: circa £50,000-£80,000 + bonus + benefits

Must be eligible to pass SC Security Clearance 

We’re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence.

This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.

The Role
You’ll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include:

Designing, configuring and supporting ITSM / ESM solutions
Delivering end-to-end ITSM platform implementations
Integrating ITSM software (ServiceNow / Halo) with external systems via APIs
Supporting discovery, automation and service optimisation initiatives
Translating client requirements into robust technical solutions
Contributing to agile delivery (epics, user stories, sprint support) Skills and experience
You’ll bring:

Strong hands-on experience with ServiceNow, Halo or similar
Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum)
Experience integrating platforms using REST / SOAP APIs
Knowledge of infrastructure and application discovery tools
Strong analytical, problem-solving and technical design skills
Experience working in agile delivery environments