Job Description

Posted 2 weeks ago

An exciting opportunity has arisen for a Senior Desktop Engineer to support one of our client's, based on their site in Ipswich. The successful candidate must be well presented, a strong communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).

This is a full-time permanent position working 37.5-hours per week, Monday – Friday 09:00 – 17:15.

The successful candidate must be willing to undergo the client's security clearance process.

As a Senior Desktop Engineer you will be:
Fully site-based
Able to deal directly with clients in a friendly and highly confident manner
Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories
Experienced with VIP support and engagement
Troubleshooting known and unknown software issues related to Windows platforms
Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks
Providing ‘Hands and Eyes’ support to other teams
Processing documentation and knowledge base article management
Using the onsite call management system to update calls and close calls to specific SLAs
Perform stock control & asset management – ensuring the desktops and laptops are correctly added to the database and the status updated when applicableWhat we're looking for:
Knowledge of current and past Microsoft windows operating systems
Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
Experience in Windows imaging techniques (Network & Local)
Microsoft Active Directory & Azure Active Directory knowledge 
Remote desktop support tools
Desktop/printer configurations
Excellent interpersonal & communication skills
Must be able to work independently and part of a team.
Experience and technical knowledge of IT, PC’s / peripherals, and their architecture
Break fix, IMACs, Incidents, Projects
Experience with Ticket Management
Comfortable with liaising and working alongside 3rd Parties.
Display flexibility and the ability to manage your day effectivelyDesirable skills / qualifications:
ITIL Foundation
3 – 4 years experience supporting Windows environment
Windows certificationThis is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
Flexible benefits including, private medial and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial supportApply now for consideration!

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