Job Description

Posted 2 hours ago

Lean Process SME (London Market Insurance)
£425-£436 per day (Outside IR35)
Location: London (EC3 / Lloyd's Market) – minimum 3 days onsite
Contract Duration: 10 weeks+
Work Pattern: 3 days onsite, 2 days remote

Role Summary
The Lean Process SME will lead the design of a single base underwriting process from submission to bind, define controlled variation frameworks, and identify optimisation opportunities. This is a highly delivery-focused role requiring deep London Market expertise, strong lean/process excellence capability, and the ability to build structured, investment-ready business cases. The role involves significant stakeholder exposure, including regular interaction with Class Heads, Programme Sponsors, and senior leadership.

Purpose of the Role

Design a scalable, standardised underwriting process grounded in best practice
Define and govern controlled variations across classes
Identify, scope, and build business cases for optimisation opportunities
Act as the process design authority across workshops, pilots, and steering forums
Ensure outputs support future workflow, data, and AI-driven transformationKey Responsibilities

Current State Diagnosis & Baseline
Base Process Design
Variation Framework & Governance
Optimisation & Business Case Development
Pilot & Rollout SupportExperience & Technical Skills

15+ years' experience in process improvement, transformation, or consulting
Strong London Market underwriting operations knowledge
Proven delivery of end-to-end process standardisation initiatives
Lean Six Sigma Green Belt, Black Belt, or equivalent experience
Strong experience building quantified business cases
Advanced workshop facilitation and stakeholder management skills
Ability to influence senior stakeholders and drive decision-makingCandidate Profile

Highly credible with senior underwriting stakeholders
Pragmatic, delivery-focused, and commercially aware
Strong analytical and problem-solving capability
Comfortable working in complex, ambiguous environments
Confident leading discussions, challenging assumptions, and driving outcomesThis is a high-impact role suited to a senior, hands-on process expert who can combine deep insurance knowledge with structured process design and transformation delivery