Job Description

Posted 4 hours ago

About The Role
Role: IT Technician
Location: Stevenage, SG1 4SZ
Contract Type – Permanent, Full time
Working Hours and Days: Monday – Friday 09:00 – 17:30 (37.5 hours per week)
Salary – £27,000
 
About Restore Technology
Restore Technology is a specialist provider of secure IT lifecycle services, supporting organisations with data security, hardware testing and technology solutions. Ultratest is a key part of Restore Technology, delivering robust hardware systems that enable customers to test, erase and manage IT equipment safely, efficiently and at scale.
 
About the Role
We are looking for a hands-on IT Technician to support the day-to-day technical operations of Ultratest. This role is critical to the build, testing and deployment of our Genesis and Nemesis systems, while also supporting first-line technical queries, stock management and logistics. You will play a key part in ensuring our products are built accurately, delivered on time and continuously improved, directly impacting customer satisfaction and operational efficiency.
 
Duties & Responsibilities

Build, assemble and prepare Genesis and Nemesis systems for deployment
Carry out system configuration, diagnostics and quality checks
Assemble and prepare hardware components including sleds, JBODs and storage devices
Ensure systems meet quality and documentation standards prior to dispatch
Review and triage first-line technical support tickets, resolving basic technical issues and escalate complex faults with accurate diagnostics
Manage the booking in and out of systems and components & maintain accurate stock records and organise storage areas
Support shipping, returns and general logistics coordination
Assist with hardware testing and provide feedback to support product improvements
Occasional travel to attend on-site erasures, as required 
About You

Basic to intermediate understanding of IT hardware and components
Strong attention to detail with the ability to follow technical procedures
Organised and methodical with good record-keeping skills
Able to troubleshoot basic technical issues and use a logical approach to problems
Confident communicator and effective team player
Experience building or repairing computer systems, exposure to ticketing systems or interest in hardware development would be desirable
Full Clean Driving Licence 
What We Offer You:
Restore offers a wide range of benefits to our employees such as:
Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme 
At Restore Technology, we value innovation, teamwork, and personal development. You will join a supportive team where your contributions will have a tangible impact.

About The Company
Restore Commitment to Disability Confidence
 
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so