IT Support Engineer

Full Time Essex IT Job Pro UK

Group  1  Automotive

IT Support Engineer

We are a growing enterprise, working with prestige brands in the automotive industry. We have an exciting opportunity for an IT Support Engineer to join our IT Team. They will be supporting the Dealerships in and around Cambridge and Stansted areas.

There is flexibility in this role with a percentage of the working week being out visiting the centres as required but otherwise will be based at home.

About the position

The successful candidate for our  IT Support Engineer Vacancy will help resolve IT issues at our group car dealerships.

A large part of the  IT Support Engineer  role includes;

Log calls/jobs on the helpdesk database utilising helpdesk software.

Respond to requests for technical assistance in person, via phone, electronically

Diagnose and resolve technical hardware and software issues. Remote fixes to include: TCP/IP, Printers, Account setup, Password resets, Application installs, Application fixes, File transfers, Share drives, Web browser based issues

Administer help desk software

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Prepare activity reports

Stay current with system information, changes and updates

New user creation

About our requirements

We expect our new IT Support Engineer  to demonstrate some skills that will prove very beneficial in the position, but full training and development will be provided. These skills will include;

Powershell Experience desirable 

Working knowledge of fundamental operations of relevant software, hardware and other equipment

Oral and written communication skills

Problem analysis


Team interaction

Attention to detail

In return, we offer an attractive salary and benefits commensurate with the role. Also, with our leading position within the automotive industry, there are excellent opportunities for further career advancement and industry- led training.

About us:

Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices in America and Brazil as well.Group 1 Automotive is the 9th largest dealership group in the UK, has a strong history of success and is looking to grow their presence in the UK over the coming years.

All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.

If you see yourself in the position specification, we’d like you to apply now

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