Job Description

Posted 6 days ago

1st Line Support Professional – East Grinstead – Permanent – £25-30k per annum

Do you thrive in a fast-paced environment and enjoy helping others? Are you a tech whiz with a knack for problem-solving? Then we want to hear from you!

We are seeking a motivated and customer-focused 1st Line Support Professional to join our clients growing team in East Grinstead. In this role, you will be the first point of contact for internal and external clients, providing technical support and troubleshooting a wide range of IT issues.

What you'll do:

* Respond to inquiries via phone, email, and in-person support

* Troubleshoot common IT problems related to hardware, software, and network connectivity

* Provide clear and concise explanations to clients with varying levels of technical knowledge

* Maintain a positive and professional demeanor at all times

* Contribute to the continuous improvement of our IT support processes

What you'll bring:

* A minimum of 2 years experience in a 1st line support role (or similar)

* Strong understanding of PC hardware and software, including Windows operating systems

* Excellent communication and interpersonal skills, with the ability to build rapport with clients

* A problem-solving mindset and a passion for finding solutions

* Excellent time management and organizational skills

* The ability to work independently and as part of a team

* Full UK Driving License and access to a car

What we offer:

* Competitive salary and benefits package

* Opportunity to work in a dynamic and supportive environment

* Continuous learning and development opportunities

* Be part of a growing and successful company