IT Service Desk Analyst

My client has permanent opportunities for IT Service Desk Analysts.
Main Tasks and Objectives for the IT Service Desk Analyst are:
Be readily available to answer the phone to our clients in a professional and efficient manner.
To provide front line troubleshooting, diagnostics and to provide technical fixes.
To support a variety of custom made/bespoke applications, Microsoft applications and desktop applications.
Plus a variety of off-the-shelf industry tools.
To support networks, hardware and printers etc.
Actively employ, share and contribute to the company's knowledge base.
Manage open incidents in line with industry best practice guidelines.
To support local and Global clients.
Take control, understand goals and own your performance.
Desirable Skills / Experience:
Previous experience working on a Service Desk would be an advantage
IT problem solving is essential
knowledge of Active Directory
Permanent role
Working 37.5 hours Monday to Friday

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