Job Description

Posted 5 hours ago

IT & Digital Operations Manager

Leicester

£60,000 – £70,000

Monday – Friday 9:00am – 5:30pm

Looking for someone to start as soon as possible

PURPOSE OF THE ROLE

This is a unique stand alone role that combines IT, system management and improving how the business runs day to day.

You will handle and assign all IT tickets raised across the company, while also being hands on with daily tasks making sure Wi-Fi is working, fixing printer issues, resetting passwords, solving technical problems and keeping everything running smoothly.

You will sit within the Sales and Marketing team, helping to improve the website, support system integrations and provide technical expertise with digital and marketing tools.

KEY DUTIES

Keep all IT systems running smoothly (hardware, software, networks, Wi-Fi, printing, email)

Support staff with training and day-to-day tech help

Maintain documentation, inventory, security and data protection standards.

Manage IT suppliers and service agreements

Troubleshoot issues in person, by phone or online

Lead IT projects from planning to delivery

Introduce new technologies to improve efficiency

Maintain disaster recovery plans and system documentation

Improve online portals, task systems, CCTV and user journeys

Review and upgrade outdated systems

Manage website and system integrations

Provide tech support for events and open days

Oversee clock-in systems, IT tickets and network performance

Set up new starters and manage leavers

Conduct regular system and equipment audits

Follow structured IT procedures and improve processes to save staff time

KEY SKILLS

Optimise and standardise CCTV audits, maintenance across sites

Implement a new maintenance system fully integrated

Develop a staff SharePoint intranet to centralise policies, procedures, and training resources

Create comprehensive IT troubleshooting and continuity guides for senior management

Audit, develop, and implement IT/digital policies

Improve online booking and student/guarantor portal processes, ensuring a seamless customer journey

EMA25