Job Description

Posted 1 week ago

Role: Helpdesk Support

Location: Derby

Duration: 5 month

Rate: £120 per day

Duties:

IT Equipment Setup & Handover to Users within the Business
IT Equipment Asset Management / Stock Control
Incident Management – Resolving all IT Incidents / Service Requests which are under your remit.
Basic Network Connectivity Demands
Basic Network Incident Management Troubleshooting
Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT.
Windows Active Directory – Domain Account & Access Rights Management
New Site Setups & Decommissions
Network Connectivity – LAN & WAN
IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup.
Printer Connectivity Demands – Connecting users to printers / Local Contact for Printer Delivery / Collection
Provide Local Users with IT Guidance
Provide Support & Assistance to IT Senior Site Manager as and when required.Knowledge & Experience

Ability to troubleshoot basic IT laptop hardware, software, and network faults.
At least 12 months experience of working in an IT support environment.
Able to follow defined processes and procedures and apply logical thinking when required.
Ability to work alone but also possess good team player mentality.

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