Senior Business Analyst

Full Time Greater London IT Job Pro UK

Vitality, Senior Business Analyst, Croydon, £Competitive + Bonus + Benefits

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks, and access to our full range of partners and rewards.

It’s what we call offering shared value because a healthy, happy team is good for us, good for our members, and good for you.

As our Senior Business Analyst, you’ll get the benefits our members enjoy, including:

Our award-winning private Vitality Health insurance + wellness incentive programme

Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few!

Personal health fund + Life Assurance

Stakeholder Pension Plan with employer contribution

25 days annual leave + Bank holidays + option to buy and sell 5 more

Flexible benefits package

Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

A genuine opportunity to grow and establish a long-term career

As our Senior Business Analyst, you will be involved in innovative and complex projects through the full project lifecycle, from supporting business stakeholders in defining and shaping ideas through to supporting Project implementations.

Additionally, you will play a key role in supporting the wider development of Vitality’s wealth platform through the analysis function by knowledge sharing.

Responsibilities of our Senior Business Analyst will include:

Partnering with the business to methodically investigate, analyse, review, define, shape and document both functional and non-functional business requirements

Creating and/or providing guidance or documentation such as gap analysis, impact assessments, and business requirement documents to assist the Operations department

Understanding and developing user journeys and wireframes, and assessing the customer impact of required changes on web and mobile

Planning and conducting requirement workshops/meetings where required and document the outcomes, and understanding and analysing technical aspects of the changes

Identifying improvements to the Business Analysis process and presenting improvement suggestions to colleagues and senior management

Acting as a point of escalation for queries on digital application functionality or market knowledge

Providing direction and guidance to Business Technology Partner(s), Ops and Finance Team(s) to identify and define initiatives

Developing a thorough knowledge and understanding of specific operational processes.

Acting as a point of escalation for investigation and analysis of issues in Production systems

Acting as a subject matter expert for Invest digital applications as well as supporting Vitality digital systems and back-end interfaces

Mentoring business analysts and review their outputs to ensure quality is maintained

Overseeing and ensuring compliance with industry and internal change management standards

What we’re looking for in our Senior Business Analyst:

Experience of working with senior management and executives to deliver strategic objectives

Proven experience of managing multiple strategic priorities to strict deadlines

Digital (web/mobile) design experience, including screen layout, flow, wireframes, UX, CX in a regulated and/or complex transactional environment

Proficiency in Word, Excel, PowerPoint, Outlook, SharePoint

Intermediate MS Visio (or other modelling tools) experience including UML experience eg Use Cases and activity diagrams

Demonstrable Scrum Agile team development experience

Experience of working in UK Financial Services industry essential and wealth management, Investments or UK wealth platform experience is highly desirable

Closing Date: Friday 29th October 2021

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Senior Business Analyst, then please click ‘apply’ today.

Please note that to ensure the safety of our offices and employees, we require all new hires to be vaccinated for Covid-19.

If your doctor has told you not to be vaccinated, please let us know during the application process so that an accommodation can be made.

You can find more information about our commitment to ensuring office safety to reduce the risk of Covid-19 transmission by visiting the careers page on our company website

To apply for this job please visit