Job Description

Posted 10 hours ago

Customer Support Team Lead

Competitive + Bonus

Remote, UK

Permanent full time

At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.

This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.

What you’ll be doing

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Leading and supporting a high‑performing customer support team

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Managing performance, quality standards and customer satisfaction metrics

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Handling escalated queries, complaints and major incidents

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Working closely with Product, Development and Customer Success teams

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Supporting recruitment, onboarding and ongoing development

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Championing best‑in‑class customer experience across IRIS Financials

What you’ll bring

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Proven experience in a customer-facing software or IT support environment

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People leadership or team lead experience

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Strong communication and stakeholder management skills

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Ability to balance leadership responsibilities with hands‑on problem solving

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A passion for delivering excellent customer experiences

If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible