Job Description

Posted 2 hours ago

Business Analyst – CRM Transformation – Newcastle

12 month fixed term contract

We’re looking for a Business Analyst to play a key role in the selection and implementation of a new CRM platform, while helping modernise business systems across a commercially focused organisation.

You’ll act as the bridge between IT and Commercial teams (Sales, BD, Marketing)—translating operational needs into practical technical solutions that improve how the business works.

This is a hands-on transformation role, ideal for someone who enjoys analysing legacy systems, improving processes, and delivering meaningful system change.

What you’ll be doing

* Analysing existing CRM and business systems (on-prem and cloud)

* Gathering requirements and producing clear documentation and process maps

* Supporting the selection and implementation of a new CRM platform

* Acting as the link between business stakeholders and technical teams

* Supporting configuration, testing, training and rollout of new systems

* Identifying opportunities for automation, reporting and process improvement

* Working with external technology partners to deliver solutions

What we’re looking for

* Proven experience as a Business or Systems Analyst

* Experience working across technical teams and non-technical stakeholders

* Strong requirements gathering, process mapping and documentation skills

* Experience delivering projects in Agile and/or Waterfall environments

* Knowledge of CRM platforms (Salesforce experience a plus)

Nice to have

* Experience with Power BI or reporting tools

* Exposure to data integrations, workflow automation, or SQL

* Familiarity with SharePoint or enterprise collaboration tools

* Experience in engineering, manufacturing or regulated industries

Additional information

* Flexible working with occasional out-of-hours implementation work

* Remote access capability when required

* Ability to obtain security clearance due to the nature of the work