Job Description

Posted 2 weeks ago

3rd Line Support Engineer – M365, Azure & Entra ID. Based from home – occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work!

Previous customer-facing MSP / Microsoft Partner experience required!

A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team.

As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following:

M365 – Exchange, SharePoint, Teams, OneDrive etc…
Azure – Infrastructure and Platform ideally
Entra ID / Azure AD
Previous MSP / Partner experience required.As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune.

This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like).

3rd Line Support Engineer (M365, Azure & Entra ID) – interested? Send me your CV ASAP to discuss this in more detail