Job Description

Posted 2 weeks ago

Techunite are recruiting for a growing MSP based in Godalming for a 2nd Line Support Engineer to join the helpdesk. This role is mostly a helpdesk support role but will have an element of going out to some local customer sites 1-2 times a week. Mileage paid for by the company or there is access to a company vehicle.
Key Experience Considered:
* Experience working in an IT helpdesk environment – 1st and 2nd line
* Experienced Microsoft 365 Administrator
* Experience working with Azure Active Directory and Security Setup for Entire 365 Estates
* Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions.
* Able to effectively communicate with team members, customers and managers and promote ideas and innovation.
* Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions.
* Apple experience beneficial
Role Responsibilities:
* Support staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
* Customer site visits
* Setting up new users on all systems and applications including but not limited to Google G-suite, AD/Office365, Creative cloud.
* Ensure Computers and Servers are maintained to a high standard and up to date with relevant software.
* Assistance with Server setup and migrations.
* Install and configure computer hardware operating systems and applications Microsoft OS and MacOS
* Communicate with technicians across different campuses to maintain continuity of specification throughout.
* Research and develop custom tools and processes to better manage the above.
* Perform physical checks on workstations and network connections.
* Carry out regular maintenance across the site during holiday periods.
Benefits and Perks:
* Additional leave
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Free on-site parking
* Local Gym
* Health Care

Skills: