Job Description

Posted 2 weeks ago

IT Helpdesk Support Administrator

Full-time, Permanent, Harrogate Office Based

Offering £21,000 – £24,000 Basic Salary plus Great Benefits

Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for an IT Helpdesk Support Administrator to join their technical support team in a fast paced and proactive environment.

IT Helpdesk Support Administrator – Key Accountabilities

To provide support for all IT related admin ensuring that the asset management system is up to date for all hardware and software purchases. Assisting first line to triage incoming calls in a timely manner or escalating to the appropriate team for resolve. To provide support to the helpdesk with project builds in line with processes.

* To keep the asset management system up to date and accurate.

* Assist in the maintenance of the mobile phone estate

* Assist with the IT Digitalization project, contributing ideas and assisting implementation

* Assisting purchasing of new software

* To ensure that software has not been installed illegally onto the company network and end devices

* Reconciliation of installed number of licenses on the network against the number of licenses purchased

* To ensure that no rogue software or media has been installed onto the network eg. music downloads.

IT Helpdesk Support Administrator – Skills and Experience

* Experienced using Microsoft Office packages

* Basic troubleshooting skills

* Have an interest in technology and desire to pursue a technical support career

* An excellent telephone manner with good communication skills

* The confidence to build relationships internally with various stakeholders within the group and externally with suppliers

* A willingness to learn

* Be highly organised and self-motivated

* Have the ability to work on own initiative but also as part of a team

The role of IT Helpdesk Support Administrator is offering £21,000 – £24,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client’s head office in Harrogate.

All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of IT Helpdesk Support Administrator.

This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency