1st Line Support
Nouvo Recruitment are working with a young start-up company at a very exciting stage of growth that are looking for an experienced individual to manage their vibrant team with regards to 1st Line Support.
This is an excellent opportunity for someone who is experienced in an IT Support/ Service Desk environment to provide high quality support in a customer focused role. The applicant must be able to display an infectious Customer Service attitude, and ideally have a good knowledge of ITIL. Good spoken and written English is essential.
Duties and Responsibilities:
* To maintain a high degree of customer service for all support queries and adhere to all service management
* To take ownership of user problems and be proactive when dealing with user issues
* Maintain a knowledge base of any software or hardware problems detected
* Support users in the use of hardware equipment by providing necessary advice
* To allocate more complex service issues to the relevant IT Support member
* To arrange for external 3rd party technical support where problems cannot be resolved
* Relevant 1st Line / Helpdesk Support Experience
* Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies
* Experience using and troubleshooting MS Office
* Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation)
* Basic understanding of Printers Setup & Maintenance
* Basic understanding of PC hardware set-up and configuration
* Excellent telephone manner and face to face communication skills
* IT related degree would be beneficial, but is not essential
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.
Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK
To apply for this job please visit itjobpro.co.uk.