Job Description

Posted 4 weeks ago

First Line Support Advisor
Newark
£28,000
Full Time | Permanent | 4 Days On, 4 Days Off | 4 Nights On, 4 Nights Off

Eaton Syalon are working with a growing technology business to recruit a First Line Support Advisor to join their team.

This is a brilliant opportunity for someone early in their IT career whether this is your first role in tech or you’ve already got some experience and want to build on it.

You’ll be joining a supportive, hands-on environment, gaining exposure to networks, cloud systems, and real-world technical support.

What You’ll Be Doing

* Providing first-line support to customers via phone and email

* Troubleshooting basic IT, network and connectivity issues

* Escalating more complex technical problems to senior engineers

* Supporting customers with communication and system queries

* Keeping customers updated and delivering great service

* Working closely with internal teams and external partners

* Assisting with basic data centre and on-site support tasks

* Following processes to resolve issues efficiently

* Supporting site/security checks during out-of-hours shifts

What We’re Looking For

* A genuine interest in IT or technology

* Strong communication skills and a positive, helpful attitude

* Someone who is keen to learn, develop and grow

* Basic IT or networking knowledge (even from college, hobbies or self-learning)

* Comfortable working shift patterns (including nights and weekends)

* Organised and able to manage your workload

Why This Role?

* Perfect entry-level opportunity into IT

* Hands-on experience across networks, cloud and support

* Ongoing training and development

* Clear pathway to progress into more technical roles

* Supportive team environment

If you’re motivated, curious and ready to start your journey in IT, this could be the perfect role for you

Apply today or contact the Professional Services team at Eaton Syalon for more information