Job Description

Posted 5 hours ago

We are hiring for User Researchers to join our diverse and supportive User Research Team.

This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services.

Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens.

But just how accessible are they? How well do they work for the millions of people that use them every day?

Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services.

Who are we looking for?

If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested.

You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise.

So, what can I expect as a User Researcher in DWP?

You'll scope plan and facilitate a wide variety of user research projects from conception to delivery.

Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research.

And when you need to work independently – you will.

You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services.

We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user.

Our User Research team – culture, learning & community.

Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career.

We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together.

You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working.

Details. Wages. Perks.

We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield.

We operate a hybrid working model with a mix of home working and some time in the office.

In return for your skills, we offer a competitive salary of up to £43,347 for National locations and £47,986 for London.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £12,557 a year for National locations and £13,901 for London.

You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off for volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, bills, days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunitiesClick 'Apply' for more information and to start an application on Civil Service Jobs