Job Description

Posted 4 days ago

3rd Line IT Support Engineer

Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on-premise to cloud transformation and the integration of a new ticketing system. Our client is looking to pay between £40,000 to £45,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential on a shift pattern, 7am to 4pm or 8am to 5pm. 

You’ll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.

What you’ll do:

Provide support across hardware, software, phones, mobiles, and specialist systems.
Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
Support servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
Set up new sites, accounts, and mobile devices.
Maintain IT documentation and ensure smooth daily operations. 
What we’re looking for:

Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have.
ERP management capabilites (ideally COINS or Netsuite)
Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
Confident, customer-focused problem solver with excellent communication skills.
Full UK driving licence and flexibility to travel to sites.
Eligible to work in the UK.
3rd Line IT Support Engineer