Job Description

Posted 2 hours ago

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000

We’re partnering with a market-leading organisation in the automotive and telematics sector, currently looking for a Technical Support Advisor to join their growing team in Uxbridge.

This is a fantastic opportunity to work with cutting-edge vehicle technology in a business that prides itself on innovation, strong industry partnerships, and a genuine commitment to employee wellbeing and development.

The Role
As a Technical Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast-paced, customer-focused environment.

Key Responsibilities

Provide 1st line technical support, resolving customer queries or escalating where necessary
Manage inbound and outbound calls and case workloads in line with SLAs
Troubleshoot and identify root causes of installation or product-related issues
Support third-party installers and internal stakeholders with technical queries
Accurately log all interactions using Salesforce CRM
Build strong relationships with customers, partners, and internal teams
Contribute to improving customer experience and reducing complaint volumes
Experience & Skills Required

Proven experience in auto electrical, vehicle diagnostics, or a similar technical environment
Background in a technical support or helpdesk role
Strong problem-solving skills with the ability to diagnose faults effectively
Confident communication skills, both written and verbal
Experience using CRM systems (Salesforce desirable)
Ability to manage multiple cases and meet deadlines in a fast-paced setting
What’s on Offer

Salary up to £42,000
Hybrid working (3 days onsite, 2 days from home)
A strong focus on employee wellbeing and continuous development
Opportunity to join a recognised leader within a growing and innovative sector
Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £42,000