Technical Support Advisor

Full Time Bristol Bristol (County) IT Job Pro UK

Technical Support Advisor wanted to support an ethical global network, 

Bristol or Ross-on-Wye, base up to £26k.

Our client is looking to recruit a full-time Technical Support Advisor to join their growing team. Reporting to the Support Team Leader, the successful candidate will be a key member of the growing team. This role can be office based, mostly remote or a hybrid.

The successful Technical Support Advisor will have experience with the following technologies:

18-months previous support experience (first or second line)
An acute eye for detail with excellent investigative and problem-solving skills
Experience of writing SQL queries and an ambition and willingness to learn more
Highly organised and self-motivated with a pro-active attitude
Ability to form excellent relationships with all colleagues and customers
An eagerness to take ownership and accountability of all aspects of the role, from beginning to end
A passion to deliver a high-quality customer experienceThe following experience is desirable but non-essential

Able to develop proficiency in the use of software tools which include Microsoft Teams, Zendesk helpdesk software, Azure Devops, SQL Server Management Studio and Microsoft Office applications 
ITIL awareness
Previous experience collaborating with Development and Test teams
Proven IT Literacy and/or a qualification in Computer Science or related subject
Experience working in an Agile and Scrum environmentTechnical Support Advisor Responsibilities

This second line role will work closely with colleagues within the Support team as well as with Developer and Test teams to investigate and resolve support cases quickly and effectively. You will carry out deep investigations and diagnoses of technical cases escalated from our first line Customer Support Advisor (CSA) team across our software products, dealing with more complex issues and queries to provide an efficient resolution to customers. 

You will investigate, understand and propose solutions to customer encountered issues.

This position will suit a candidate looking to challenge themselves within a forward-thinking, ethical company using the latest technologies to help create positive change. Excellent career progression opportunities are available with this role

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