Technical Account Manager

Full Time Leicestershire IT Job Pro UK

Devonshire is looking for a Senior Technical Account Manager to join our client, a global print and customer communications outsourcing company.

The Senior Technical Account Manager will be accountable for effectively managing all client interactions/relationships relating to the provision of IT services.

The role is also responsible for service support, covering incident, problem and change management.

We are looking for someone with:

* Strong IT background with experience in incident, problem management, and disaster recovery

* Technical account management knowledge

* Resource management

* Ability to communicate effectively at senior levels when required and influence outcomes to deliver benefits to all parties

* Ability to demonstrate excellent internal and external customer communication skills

* Experience in leading client negotiations

* Experience in leading IT service review meetings with the customer to discuss the operational performance of IT through daily/weekly/monthly metrics and analysis

Please note that due to the high volume of responses we receive, only successful applicants will be contacted

To apply for this job please visit itjobpro.co.uk.