Job Description

Posted 3 weeks ago

We have a fantastic opportunity that has become available for a Customer Support Technician to join the team at a growing business based in Haslingden.

This organisation has a great working environment where its very much a team effort and culture, they offer remote working to promote a good work life balance for their staff and encourage a proactive approach to your own personal development as there is lots of opportunity for career prospects within this fantastic organisation!

As Customer Support Technician you will assisting with the day to day management of the IT systems providing vital 1st line customer support and helpdesk services to users. We are seeking applicants with proven experience working in a customer support environment as a technician raising tickets and testing issues trying to get them resolved. Previous use of the system UMO would be very advantageous!

Offering a competitive salary, remote working with flexibility to attend the office when required, Monday to Friday working 9am to 5pm, free onsite parking, social events and a fantastic team spirit where everyone supports each other.

What will you be doing as a Customer Support Technician ?

Be the 1st line helpdesk support to customers assisting with issues they report with their system
Offering excellent customer service demonstrating a friendly and helpful approach as the first point of contact
Providing the helpdesk services via phone and also web based chat
Identifying issues reported and raising tickets to the relevant engineers for resolution
Logging of issues accurately on the inhouse bespoke database
Liasing with the infrastructure manager and the head of technical services
Assisting with product testing and providing feedback
Get involved with other areas such as support site visits and administration tasks
Work closely with the development team in Holland
Develop great relationships with internal and external stakeholders
What skills and experience will you need as a Customer Support Technician?

You have experience working in IT Helpdesk or Customer Technical Support positions
Have worked on the system UMO in previously roles
Your confidant testing the systems of the service users to help with support issues
Have a friendly and approachable personality with excellent customer service skills
Proficient working on various CRM databases and can pick systems up quickly
Your able to manage your own workload effectively with minimal supervision
Whats in it for you as a Customer Support Technician ?

Competitive salary
Remote working with the opportunity to attend the offices when required
Full time hours working Monday to Friday 9am to 5pm
Social Events
Be part of a successful and growing organisations
Personal development and career prospects
Free on site parking
25 days plus bank holidays
Gorgeous modern offices
Amazing team environment and cultureTo Apply,

If this sounds like a role you will LOVE, please send your CV today

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