Job Description

Posted 2 hours ago

Support Team Lead (Technical Support – Servers)

📍 Bristol (On-site) | £40,000

We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.

This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.

What you'll be doing:

Leading and developing a team of technical support engineers
Acting as the escalation point for complex server-related issues
Ensuring support tickets are resolved within SLAs
Improving support processes, documentation, and KPIs
Working closely with engineering and production teams to resolve root causes
Supporting key customers and handling high-priority incidents

What we're looking for:

Experience in technical support (servers/datacentre hardware preferred)
Previous team leadership or supervisory experience
Strong knowledge of server hardware, RAID, and system troubleshooting
Familiarity with Linux/Windows Server and networking basics
Excellent communication and problem-solving skills

Nice to have:

Experience in an SME or manufacturing environment
Knowledge of tools like IPMI, iDRAC
IT certifications (e.g., CompTIA, Linux, Microsoft)

Click apply if you are interested in starting something new