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Support Engineer

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Job Description

1st Line Support Engineer – London / City – Onsite

An excellent opportunity has arisen for a 1st Line Support Engineer with a global supply chain and logistics company. The role will support IT requests and tasks that are managed effectively and respond in a timely manner, either by completing requests or raising with IT team where necessary. This opportunity is ideally suited to a candidate with some prior commercial experience or a graduate with a keen interest in technology looking to secure their first role.

Role and Responsibilities:

Putting together PC’s and setting up hardware across the office.
Interacting with users assisting them with any issues that need resolving.
Working alongside senior members of the team gaining experience working in a support role.
Escalation points to the MSP and following up if no response or response not resolved
Troubleshooting and resolving hardware, software, network issues for end users via phone, email, or remote access.
Logging, tracking, and documenting all user requests and incidents using a ticketing system.
Installing, configuring, and updating various applications and devices for end users.
Providing training and guidance to users on how to use IT systems and tools effectively and securely.
Collaborating and communicating with other IT staff and vendors to resolve complex or urgent issues.
Handling other ad hoc IT requests
Essential Skills and Experience:

Relevant educational background or experience in IT Support – 1 to 2 years of preferred experience providing all round technical support to users
Have Windows/MS Office knowledge, Google, Teams and Office 365
Have knowledge of PC hardware and software
Be a team player who can work successfully with other departments in a multi-cultural, multi- lingual environment.
Able to handle a variety of assignments simultaneously
Service minded, organized and able to work independently with little supervision.
Be passionate about IT in delivering customer service to a range of employees across the company

£25,000 – £30,000 Basic Salary
Excellent benefits and training opportunities

Job Summary

London Arena Location
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