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Software Support Engineer

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Job Description

Software Support Engineer
Location: Cumbernauld, G68
Salary: Competitive, DOE
Contract: Full-time, permanent
Start Date: From Summer 2024
Are you an experienced Software Support Engineer looking for a new challenge within a multinational Software Development company?
A bit about us!
Aperta is a multinational software development company based in Cumbernauld specialising in payment processing solutions.
We have around 400 clients in most parts of the world and the job offers an excellent opportunity for foreign travel to work directly with customers to develop and deliver solutions.
Our clients are banks, central banks; insurance companies, service providers and our applications process high volume payments for some of the largest institutions worldwide.
Due to our continued growth and expansion, we have an exciting opportunity for a Support Engineer to join our team in Cumbernauld!
Software Support Engineer – The Role
As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include:
• Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality standards, providing regular updates to key stakeholders at all levels.
• Work with customers to provide product demonstrations, define their requirements for new features and enhancements and internally work with the rest of the team to develop, test and deploy these.
• Provide support outside of normal business hours on a rotational basis.
Software Support Engineer – The Successful Candidate
Background, Skills, Aptitude
• Must have over 2 years suitable experience customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer’s workflow.
• Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements and work with the rest of the team to test and deliver a solution.
• Suitable experience of MS SQL Server queries and scripts, Active directory, Windows Server and IIS.
• Strong attention to detail and excellent customer service orientation.
• Ability to quickly learn, implement, and utilise new technologies.
• Analytical and problem-solving. Combine and organise information to identify underlying relationships, causes and effects; and draw a logical conclusion.
• Excellent oral and written communication skills in English.
• Organisation and prioritising – can effectively address projects, requests and competing priorities.
• Self-learning mind set – desire to learn new skills and willing to share knowledge within the team
• Knowledge of Pen testing and experience of supporting applications on AWS would be beneficial.
Please Note: In order to be considered for this role, you will need to provide details of you A Level and GCSE exams, or equivalents, if this is not included within your CV, please supply a separate Word document listing subjects studied and grades achieved.
If you feel you have the skills and experience to be considered for this excellent opportunity, apply today with an updated copy of your CV along with a copy of you A Levels and GCSE exams for consideration in the first instance.
No agencies please

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G68, Dullatur, North Lanarkshire Location
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