Software Support Engineer

Full Time South Yorkshire IT Job Pro UK

Elevation Recruitment Group are currently working with a unique manufacturing business in Rotherham as the look to recruit a Software Support Engineer.

Working on a hybrid basis from their Rotherham based site the successful Software Support Engineer will be responsible for any issues relating to software implementation, function, and upgrades.

You will be first point of contact for customer issues ensuring all issues are documented and logged effectively. As Software Support Engineer you will also work closely with development teams to identify and resolve any technical problems that might arise during the development of software.

As a Software Support Engineer your key duties & responsibilities will include:

*Carry out requirements gathering and determine ideal system operation
*Create and document test plans, define the test process and contribute to the overall quality processes
*Take a proactive approach in understanding and implementing the most suitable test approaches and test plans
*Generate test data, run multiple tests, and document the results
*QA, regression, and integration testing
*Ad-hoc, supplemental, and unscripted testing
*Participate in Factory Acceptance Tests and Site Acceptance Tests
*Make recommendations for software improvements
*Participate in the delivery of any given project through all stages of the software development lifecycle to a successful conclusion, ensuring all quality standards are met
*Maintain the test environments
*Routinely carry out first line customer support and maintenance of customer systems to prevent potential causes of system failure
*Carry out commissioning and service activities (including system start-up) on customer sites on a pre-planned and agreed basis

We are keen to speak with candidate with the following skills and experience:

*Proven experience of detailed involvement in all stages of the system life cycle in a professional software development environment
*Familiarity with Windows Operating Systems
*Proven experience and knowledge of SQL Server
*Strong manual test experience of web based and standalone applications
*Experience of test and simulation tools available to aid and support the expansion of manual testing
*An understanding of automation testing and where this can support the manual process
*Has used test repository and bug tracking tools
*Good analytical skills
*Presents ideas and solutions effectively and clearly

To find out more about this opportunity contact us today

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