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1st Line Support Engineer

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Job Description

Our client is seeking a 1st Line Support Engineer who will play a critical role in our clients technical support team. You will be the go-to person for resolving technical challenges and providing exceptional support to clients.

They require someone who can support their client onsite in Guildford and Hampton and provide support for Windows PCs, Applications and Printers.

Key Responsibilities:

Provide first-line technical support to clients, both independently and as part of a collaborative team.

Act as the onsite point of contact for team members and customers.

Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).

Assist in the management and maintenance of client systems, networks, and applications.

Collaborate with various support teams to escalate and resolve complex issues comprehensively.

Document support activities, solutions, and create knowledge base articles to drive continuous improvement and knowledge sharing.

Be flexible and willing to travel between Hampton, and Guildford with occasional visits to retail sites across the same area meet client needs.

Desired Personal Skills:

Excellent interpersonal and communication skills both verbal and written.

Experience in similar working environments

The ability to work independently or as part of a team.

A proactive approach to supporting wider team with technical challenges.

The ability to multitask and work in a fast-paced environment.

Be the escalation point of contact for team members and customers.

Excellent eye for detail

A positive and proactive approach with a genuine interest in IT

The desire for self-improvement and personal growth.

The desire to succeed both individually and as a team.

Support and participate in technical Certification as an ongoing process.

A Full UK driving license.

Be flexible and willing to travel.

Desired Technical Skills:

Support experience with Microsoft Windows 10 and 11 including OS installation.

Office 365 Administration Skills.

Active Directory Administration Skills.

Experience with Antivirus Software.

Experience with Microsoft Office.

Experience installing and troubleshooting software applications.

Experience installing and troubleshooting printers.

Experience in supporting Citrix

Hardware troubleshooting skills. An excellent understanding of computer hardware i.e., CPUs, memory, disk storage.

Responding promptly to incidents and service requests, adhering to agreed Service Level Agreements (SLAs).

Assisting in the management and maintenance of client systems, networks, and applications.

Collaborating with various support teams to escalate and resolve complex issues comprehensively.

Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation.

Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server.

Experience in utilising ITSM tool sets.

Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage

Join our clients team and be part of a company that values personal growth, team success, and provides opportunities for continuous improvement in the world of IT.

Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

£25 – 30.000P.A.

Guildford & Hampton

Job Summary

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Hampton, Greater London Location
IT Job Pro

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