Job Description

Posted 2 hours ago

SMG (Symantec Messaging Gateway) Support Engineer – Contract

Location: Central London (On‑site & Remote Support)
Duration: 12‑month contract
On‑site Requirement: 2 days every fortnight

We have a project with a Central London–based client seeking an experienced Symantec Messaging Gateway (SMG) Support Engineer to support an existing live environment. The role will involve a mix of on‑site support and telephone/email-based remote support over a 12‑month period.

Role Overview

This engagement focuses on improving the security, stability, and operational health of an already configured Symantec Messaging Gateway platform. There is no requirement for greenfield implementation; instead, the emphasis is on security hardening, policy optimisation, and ongoing health checks.

Key Responsibilities

* Review the current SMG configuration and security posture

* Harden existing security settings in line with best practices

* Review, strengthen, and maintain SMG policies and rules

* Carry out regular platform health checks and preventative maintenance

* Identify security gaps or configuration weaknesses and resolve them

* Provide on‑site support in Central London (2 days every fortnight)

* Deliver remote support via telephone and email as required

* Document changes, findings, and recommendations clearly

Required Skills & Experience

* Strong, hands‑on experience with Symantec Messaging Gateway (SMG)

* Proven experience in email security hardening and policy management

* Experience supporting live, production email security environments

* Able to work independently with minimal upfront documentation

* Strong communication skills for both technical and non‑technical stakeholders

Working Pattern

* On‑site: Central London, 2 days every fortnight

* Remote: Telephone and email support in between on‑site visits

* Contract Length: 12 months

This role would suit an SMG specialist looking for a long‑term contract with a clear focus on security improvement and operational assurance