Job Description

Posted 2 weeks ago

Service Operations Analyst
Hybrid – Remote with 2 days onsite per week in Sheffield
Permanent
£40,000 – £45,000

We are actively looking to secure a Service Operations Analyst to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Details

Monitor the performance and availability of IT services, using service management tools to identify and respond to issues in a timely manner.
Incident Management: Log and categorize incidents, ensuring that they are assigned to the appropriate teams for resolution.
Communication: Communicate effectively with users, keeping them informed of incident progress and notifying them of any planned outages or service disruptions.
Problem Escalation: Escalate complex problems to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue.
Service Request Fulfillment: Process service requests from users, ensuring that they are fulfilled in accordance with agreed service levels.
Documentation: Maintain accurate records of all service management activities, including incident logs, service requests, and problem records.
Continuous Improvement: Contribute to the continuous improvement of service management processes, identifying opportunities for improvement and suggesting changes.
Training: Stay up-to-date with the latest service management best practices and technologies, participating in training and development activities as required.
Compliance: Ensure all activities comply with company policies and regulatory requirements.
Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times.

Benefits Include:

· Contributory pension scheme

· Employee Assistance Program

· Medical and Dental cover

· 22 days holiday + bank holidays

· Maternity Pay/Shared Parental leave and paternity leave

· Sick pay