Job Description

Posted 2 weeks ago

Service Manager – up to £45,000 plus company car

Are you an Account manager with experience in ITIL?

DCS Technology are working in partnership with a key client to find a services manager. You will be a joining an industry leader to help manage partnerships on a nationwide scale.

About the role:

Drive operational IT standards and practices across the business.
Support and remain responsive to all service and customer needs.
Reporting on service standards for specific franchises.
Working with OEM's to collaborate and manage any upcoming changes.
Continually drive service improvement across various business areas.
Complete physical visits to your relevant sites across mainland UK, ensuring that service standards and KPI's are being met.
Conduct reviews with key stake holders with service performance in mind.
Provide 24 X 7 IT Duty manager cover (1 week in 6)About you:

Clear understanding and demonstrated experience on implementing ITIL framework.
Strong knowledge of IT systems and their management.
A proven ability to manage/build new and current relationships at all stakeholder levels.
Experience working with multiple accounts or a large portfolio.

What's on offer?

Location: Midlands/Field based

Salary: Up to £45,000 dependent on experience

Benefits: Company car plus much more!

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality