Service Desk Team Lead

Full Time City and County of the City of London IT Job Pro UK

Service Desk Team Lead

MSP experience is essential!

Managed Services Provider

Up to £42,000

Service Desk Team Lead – Managed Services Provider – Microsoft Partner. A Service Desk Team Lead is urgently required by a leading Managed Services Provider in London. You will have the opportunity to lead a highly talented desk of 1st Line Support Engineers, ensuring timely resolution of incidents and requests. The Service Desk Team Lead must have strong management experience as well as the ability to resolve escalations.

The Service Desk Team Lead will be responsible for;

Mentoring, coaching and managing the team to meet their development goals
Keeping the Service team motivated to ensure their clients are happy with the service
Managing customer escalations
Conduct weekly 1:1's to support, coach and encourage team members to hit KPI's
Providing data and reporting of KPI's

The Service Desk Team Lead will have;

Experience working for a Managed Services Provider (MSP) – Essential!
Significant experience as a hands-on Service Desk Team Leader
Experience setting up KPI's
Strong ability to train, develop, motivate and mentor team members
The ability to stay hands-on and deal with escalations when required

This is a fantastic opportunity for a Service Desk Team Lead to work for a rapidly expanding Managed Services Provider who have a clear structure in place for progression

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