IT Job Pro

Service Desk Team Lead

Viewed 0 times

Job Description

Service Desk Team Leader

6-month contract

Canary Wharf, London

Hybrid working – maximum 3 days per week in office

£240 per day – Inside IR35

Currently representing a healthcare organisation with an office in London who require a Senior Service Desk Team Leader to assist in delivering projects and services which support the way the organisations operations and handles information.


* Facilitate Service Desk clinics to ensure best practices and knowledge sharing within the team.

* Represent the Service Desk at external team meetings to understand and address end user issues and requirements.

* Engage regularly with internal staff, including managers and team leaders, to tailor services to meet organisational needs.

* Liaise with external stakeholders, contractors, and IT suppliers as appropriate.

* Implement and oversee quality control of the Service Desk, making necessary adjustments to prioritize customer service and efficiency.

* Communicate complex IT issues to various audiences, including internal staff, ensuring clarity and understanding.

* Handle complex, multi-faceted queries related to IT systems, escalating to the Infrastructure Team as needed.

* Manage potentially sensitive information, such as checking blocked emails, web reporting, reporting anomalies, and conducting PC audits to ensure compliance with software licenses and Information Security Policy.

* Check essential devices and account setups, running system reports and escalating policy contraventions to the Service Desk Manager with written reports and statements, or to the staff member's line manager.

* Share responsibility for chairing monthly Service Desk meetings, producing reports on asset management, PC audits, Service Desk call logs, and telephone usage, highlighting abnormal activities.

* Provide the Service Desk Manager with reports highlighting concerns and recommendations related to IT systems usage and telephony services, to be shared with the Head & Deputy Head of IT and Facilities.

* Communicate and liaise with staff at all levels within the organisations, as well as external staff, to resolve IT-specific faults.


* MCSE Certified

* Experience in 2nd Service Desk / Technical Support

* Strong knowledge around LAN and WAN principles

* Specialist skills with Microsoft Office packages

* Good knowledge and understanding on data regulations, cyber security principles, GDPR

* Experience in mentoring or leading teams

* Understanding of ITIL and Prince 2 methodologies

Contract Details:

This is an inside IR35 contract role, offering competitive remuneration of approximately £240 per day via an Umbrella company.

Apply Now:

If you're motivated to shape the future of healthcare and possess the qualifications, skills, and experience listed above, we invite you to join the team


Job Summary

Canary Wharf Location
IT Job Pro

Similar Jobs

The largest community on the web to find and list jobs that aren't restricted by commutes or a specific location.