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Service Desk Team Lead

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Job Description

Would you be looking for a new opportunity? We are looking for a Service Desk Team Lead to join a veteran-owned UK SME that provides Cloud services and Cyber Security Solutions across the UJ
As this role is within the government sector you must ALREADY have SECURITY CLEARANCE in place.
This will be a remote position with occasional travel into the Southampton office and salary is up to £40k.
Responsibilities will include:

Overseeing and managing the daily operations of the Service Desk and Team
Ensuring the Service Desk provides efficient and effective support to customers as well as maintaining a high level of customer satisfaction
Setting performance goals, monitoring progress, and ensuring that the team is working effectively together
Handling complex customer inquiries
Coordinating with other departments
Acting as the point of escalation to the Head of Engineering where required
Training and development
Performance management
Incident, problem management, and change management 
You will need the following skillset:

Minimum 2 years of IT Team Lead experience
SC Clearance
ITIL Certified
Strong technical background with a solid understanding of IT systems, Networks, and various Software applications
Microsoft Windows, Office 365, and Server Support
Some experience with functional scripting such as PowerShell 
If you have the above experience please APPLY TODAY for immediate consideration!!!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three – five working days. If you do not hear within these timescales please feel free to get in touch

Job Summary

Southampton Location
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