Job Description

Posted 1 day ago

Service Desk Analyst

Salary £23,000-£26,000

Reed Technology are delighted to be working with a leading Cheltenham based professional services organisation with their search for a Service Desk Analyst to join their passionate and friendly team

Your key responsibilities:

1st & 2nd Line technical support (phone, email and in person).
Log support tickets for all issues flagged, including daily checks.
Management of incidents and requests and escalating to 3rd line support where necessary.
Processing of requests, to include but not limited to new starters, leavers and movers.
Building of laptops, smartphone handsets to team standards.
Hosting inductions for new employees.
Assist in employee moves, meeting room setups and new office installations where appropriate.
Equipment fault finding/troubleshooting, testing, repair or dispatch for repair.
Maintenance of Inventory records.We are looking for:

Experecne working within an IT Service desk
Good knowledge of Windows 10 (Configuration & Support).
Good knowledge of Microsoft 365.
Possess strong written and verbal communication skills.
Confident in supporting and communicating at all levels of the business.
Active Directory user management.
Entra ID user management.
General understanding of LAN, WAN, DHCP, DNSThis role will be working over the organisations 3 sites in the Cheltenham area.

Site based Monday – Friday

If you are interested in this position please apply online or for more information please contact me on

Skills: