About the role

As one of our key Service Desk Analysts within the Technology & Change Department, you will be responsible for providing the best possible first line customer experience and quickest possible resolution of queries across over 15 locations.

Working as part of a small friendly team, you will:

• Provide 1st line technical support; answering support queries via phone and email

• Take ownership of user requests and be pro-active when dealing with user issues

• Log all incidents on the service desk system

• Keep the IT asset register up to date

• Build and configure new desktop hardware and install software packages

• Support users in the use of computer equipment through advice and informal training.

About you

As our Service Desk Analyst, you will need to identify problems quickly and build good relationships with our customers. You must have experience of working on an IT help desk, experience of Microsoft desktop operating systems and the Microsoft Office application suite. We are looking for an individual who values excellent customer service and is passionate about our user needs.

As you develop in the role you will also gain opportunities to work on projects and undertake travel to our sites to work on particular issues.

About us

The Joseph Rowntree Foundation (JRF) is an independent social change organisation working to solve UK poverty. The Joseph Rowntree Housing Trust (JRHT) is a registered housing association and care provider in Yorkshire and the North East. JRF and JRHT are two important influencing organisations with an ambitious agenda for inspiring positive change in the UK in line with our vision of a prosperous and poverty free UK.

Closing date for applications is Sunday 11 October 2020

During the COVID-19 restrictions, our interviews will be by telephone and/or video call. The successful applicant will be fully supported to work from home for an initial period where restrictions on non-essential travel are in place.

Previous applicants need not apply.

Our commitment to diversity

We are committed to creating opportunities for under-represented groups. BAME groups and those with a disability are under-represented in the organisation and are positively encouraged to apply. We shall apply Section 159 of the Equalities Act 2010 in the recruitment process.

At JRF/JRHT we believe in being inclusive and giving everyone an equal chance to succeed.

Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from those with experience of living in poverty.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email