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Service Desk Analyst
Job Description
Devonshire Hayes have partnered with a fantastic organisation to help them secure a talented Service Desk Analyst. You will be tasked with the following,
* Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
* Providing remote technical support for computer applications and hardware, including: Microsoft Office Suites, Windows 10/11, Mobile Device management (preferably Intune), Teamviewer, Active Directory, Mobile technologies (iOS, Android).
* Using our IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, and documentation.
* Basic laptop builds
Hybrid working for the Service Desk team is one week in the office and one week WFH, these include on call roto's and shift patterns
8am-4pm,10am-6pm and 4pm-12am
Skills:
Job Summary
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