Job Description

Posted 15 hours ago

Job Title: Service Designer

Rate: £37.50 per hour
Location: Bristol / Hybrid (1 day per week onsite)
Contract: 6-month rolling contract

Active SC clearance required

We're looking for an experienced Service Designer to join a high-profile Cyber & Security environment, leading end-to-end service design across Discovery, Alpha, Beta and Live.

This is a fantastic opportunity for someone who enjoys tackling complex problems, bringing people together and turning user insight into services that genuinely work.

Responsibilities:

Lead end-to-end Service Design across the DDaT lifecycle
Create service maps, user journeys, service blueprints and ecosystem models
Work across Product, Engineering, Technology and Policy teams
Facilitate engaging workshops, co-design sessions and decision-making forums
Use research and evidence to shape strategy and influence senior stakeholders
Coordinate Service Design activity across multiple teams and delivery phases
Help develop Service Design capability and mentor junior designers

Expereince required:

Strong DDaT Service Design experience
Proven Discovery → Alpha → Beta → Live delivery
Excellent service mapping, journey mapping and blueprinting skills
Experience influencing complex stakeholder groups
Agile / SAFe experience
Government, Defence or regulated-sector experience highly desirable
If you are interested in this role and wish to apply, please submit your CV