Service Delivery Manager

Full Time London Greater London IT Job Pro UK

About the role

Reporting to the Head of Service Management, the key purpose of the Service Delivery Manager role is to manage and be responsible for the operational and financial success of the services delivered to your nominated contracts.

Key activities and responsibilities within this role:

Adherence to contracted SLAs


Service level management

Relationship management

Financial and commercial management

Risk management

About you

The skills, education, knowledge and experience required to successfully deliver on this role are:

Thorough understanding of the services provided

Experience in external client facing roles delivering IT services

Ability to plan, run and manage effective meetings at all levels.

Strong relationship skills at Senior Management and Director Level, projecting a professional image, strong collaborative working capability to ensure all teams deliver to their full potential.

Continuous improvement ethic – able to identify and implement service improvements.

Strong reporting and analytical capability.

Good commercial awareness with an ability to create and present management level reporting

Ability to understand and interpret legal contracts

Excellent matrix management skills to ensure all teams deliver to their full potential

Continuous improvement ethic – able to identify and implement service improvements.

Strong reporting and analytical capability

Mandatory requirements are:

Identify potential business opportunities for Jigsaw24.

Accurately implement and work in line with company policies and procedures.

Maintain professional standards of quality of work, personal presentation, and personal conduct in relation to yourself and your team.

In line with company policies, ensure that you obtain permission before incurring costs for which you expect the Company to reimburse you.

Ensure that all Company and customer matters are always kept confidential by you.

Who are Jigsaw24

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today’s market and our people are at the heart of everything we do.

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.

To find out more about what we do and our passion for the environment, social responsibility, inclusion and wellbeing please see our latest social impact report by clicking

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

25 days holiday

1 day additional holiday per year for your birthday (to be taken when you wish)

Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services

Motorpoint Arena Executive Box

WorkBYTRAM discounted travel scheme


Travel to work loan

Free on-site parking

Staff purchase scheme on fantastic Apple products and more

Unlimited bistro coffee and tea facilities

Enhanced family friendly policies

Pension scheme

Electric Vehicle scheme

Life cover

We’re a passionate bunch and we’re always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. Neither do our people. In fact, we encourage them to follow their own path and help us improve how we all work. To find out more about us please visit our “about us” section on our website by clicking

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence

To apply for this job please visit