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Service Delivery Manager

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Job Description

IT Service Delivery Manager

Global Law Firm – London

Hybrid Working

Are you an IT Service Desk Manager or Service Delivery Manager looking for a rewarding new role?

Have you worked in a global or multi-site law or professional services firm?

In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will work closely with a global team and be responsible for incident, problem and change management.

This role offers you the chance to work from home 2 days per week, giving you that all important work/life balance!

About the role

As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will implement processes and service improvement plans for the global service desk as well as setting SLAs/KPIs.

You will be responsible for a team of IT Support Analysts to deliver a consistently high level of performance and end user satisfaction.

About you

* You will have previous experience as a Service Delivery Manager or Service Desk Manager, managing a medium/large support team.

* You will have experience of working in a law firm or similar professional services

* You will have an ITIL certification and good knowledge of ITIL processes

* You will have exceptional communication skills.

Location – central London / hybrid working

Does this role tick all the boxes? Hit 'Apply’ now

Job Summary

EC2A, Finsbury Square, Greater London Location
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