Job Description

Posted 3 days ago

Position Details:

Job Title: Senior Service Designer

Location: London UK (Hybrid)

What You Bring (Essential):

* Experience in Service Design, CX Strategy, UX Research, or Business Consulting

* The Service Designer will focus on the end-to-end user journey, covering all digital and non-digital touchpoints.

* We require candidates with atleast 3–4 years of recent, hands-on Service Design experience as their primary role.

* Candidates who perform Service Design, only as a small part of their role will not be suitable.

* Must be able to clearly articulate user journeys and explain how users interact across various touchpoints.

* Service Designers should be research-driven, conducting user interviews, understanding user challenges, and uncovering improvement opportunities.

* Senior-level designers are preferred due to the strategic and exploratory nature of the work