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Senior IT Engineer

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Job Description

Are you a Senior IT Engineer looking for your next challenge? Are you looking for a company that can offer you a role with a wide range of tech, development opportunities and a competitive pay package? If yes, keep on reading…

My client is a leading MSP with a large client base, and they are on the lookout for a Senior 3rd Line IT Engineer to join their growing team. You will be responsible for all technical queries from their clients along with being the escalation point for the Service Desk Engineers. The role is varied offering opportunities to get hands on with a wide range of tech and projects.

General Responsibilities:
** Resolving Customer and Client issues via Tickets, Emails, Phone and occasional Face to Face
** Escalation point for the Service Desk team
** Working with Customers on complex issues that require a high level of expertise
** Working with the team to SLAs
** Monitoring and Prioritising tickets
** Configuring and Troubleshooting Switches
** Firewall and Router Configuration and troubleshooting
** Window Server Troubleshooting – 2012, 2016, 2019 & 2022
** InTune and MDM solutions
** Working with the Projects and Cloud team on Hybrid & Cloud Solutions in Azure
** EndPoint troubleshooting including Windows 10 & 11
** Strong experience in Office 365 including configuration and administration
** Previous experience and strong knowledge with Hyper-V / VMware
** Advanced in TCP/IP, LAN, WAN, and VPN troubleshooting
** Great communication and customer/client service – crucial
** Ability to go out to clients sites for work as and when the business needs (occasional)

Qualifications and Experience:
** 4+ Years experience End-User Support
** 3+ Years experience in a Service Desk/Helpdesk environment
** Full UK Driving License

Salary: GBP 35,000 – 45,000 DOE
Location: Preston – Hybrid
Working Pattern: 5 days (Mon – Friday 9am – 5pm – 1 hour lunch)

We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you!


If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed).

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy

Job Summary

Preston, Lancashire Location
IT Job Pro

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