Job Description

Posted 2 hours ago

Senior Digital Product Manager
Contract: Inside IR35
Start: ASAP
Location: London – onsite 1 day per week

Role Overview

We are looking for a Senior Digital Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business.

This is a hands-on role for someone comfortable working in complex environments, making confident decisions, and driving delivery in a fast-paced digital organisation.

Key Responsibilities

Own the product strategy, roadmap, and backlog for a defined digital product area
Identify customer and business problems and translate them into clear product opportunities
Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes
Prioritise work based on value, effort, risk, and feasibility
Use insight and data to improve self-serve journeys and customer experience
Define success measures and track performance against KPIs
Communicate clearly with stakeholders and senior leaders

Essential Skills

Strong experience in digital product management
Proven experience delivering customer-facing web or app journeys
Good understanding of self-service, account management, and digital service design
Ability to balance customer needs, commercial priorities, and technical constraints
Experience working in cross-functional teams with designers, engineers, and analysts
Strong stakeholder management and communication skills
Ability to operate at both strategic and delivery level

Desirable

Experience in utilities, energy, or other service-based / regulated sectors
Exposure to journeys such as billing, payments, onboarding, or digital account management
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants