Job Description

Posted 9 hours ago

We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialistto join the team.

Hours: Monday – Friday – 09:00 -17:00

Location: Swindon, SN2

Pay: £12.21 per hour

Key Responsibilities:

Quality Assurance:

* Inspect and quality assure devices and chargers.

* Verify fault descriptions, serial numbers, and warranty coverage.

* Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.

* Collaborate with engineers to ensure repairs are complete and accurate.

* Update repair statuses and communicate with managers.

* Prioritize and ensure high-standard repairs, coordinating with dispatch.

Warranty Management:

* Submit and manage warranty and out-of-warranty OEM tickets.

* Quality assure repairs and quotes.

* Verify warranty eligibility for devices.

* Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).

* Respond to warranty emails to facilitate collections or on-site repairs.

* Coordinate with Goods In for SWAP-IT DPD crate collections.

* Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.

* Update shipment statuses and chase repairs exceeding 1O days.

* Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.

* Quote out-of-warranty repairs and manage invoices.

Other Tasks:

* Conduct stock takes of Lenovo parts.

* Occasionally contact customers for further repair details.

* Assist in booking in devices and diagnosing repair issues.

* Support colleagues with repair complications.

Qualifications:

* Experience in quality assurance and warranty management desirable but not essential.

* Strong attention to detail and problem-solving skills.

* Excellent communication and organizational abilities.

* Ability to work collaboratively in a fast-paced environment