Job Description

Posted 2 weeks ago

Network Operations Analyst
Working as part of the IT Directorate, the Enterprise Systems team ensures effective operation, administration and maintenance of RBG Kew’s business-related systems on a daily basis providing almost 365 cover. The Analyst will provide day-to-day support to User Groups across Kew as well as playing an integral part in the support of the back-end systems that underpin all the organisation's IT needs.
This is a 1-yr fixed term position. It is based at Kew Gardens, with the option of regular home working, subject to operational requirements.
You will be expected to cover 7.2h a day between 8am and 6pm with occasional out of hours projects that might require ad-hoc remote and/or on-site assistance.
* Hours of work: Full time
* Contract Type: Fixed Term (FTA)
* Contract end date: 1 year from start date
* Salary: £33,802 – £39,759 per annum (pro rata), depending on skills and experience
* Location: Kew Gardens, Richmond, Hybrid
* Closing Date: 28/07/2024
Essential Skills/Experience
* Working experience with enterprise LAN/WAN networks, Preferred Extreme Networks
* Working experience with firewalls. Preferred Palo-Alto
* Working experience with monitoring tools, preferred Nagios
* Working experience in troubleshooting, fault and performance debugging, diagnostics, and remediation
* Knowledge of enterprise networking infrastructure architecture, configuration and troubleshooting
* Understanding of network design topologies: like OSPF, VPN, ISIS, etc
* Good understanding of TCP/IP, DNS, DHCP and other network protocols
* Good understanding of ISO/OSI model
* Ability to use or onboard a wide variety of networking technologies.
* Excellent written and oral communication skills; ability to collate and present information clearly and succinctly.
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
The salary for this position is £33,802 – £39,759 per annum (pro rata)
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please.
Network Operations Analyst/IT/IT Deparment/IT Services

Skills: