Job Description

Posted 3 weeks ago

local Council is recruiting for a Modern Workplace Engineer on a permanent basis. This is a hands-on role with a strong focus on telephony and collaboration technologies, playing a key part in ensuring council staff have reliable, secure and user-friendly communications tools. Please note this is a hybrid role, with candidates required on site up to 2 days per week.

The role

As a Modern Workplace Engineer, you will:

* Provide expert support for telephony and unified communications, with a strong focus on Microsoft Teams Phones, calling policies and user configuration

* Support users across modern workplace tools including Teams, M365 applications, laptops and remote working solutions

* Install, configure and maintain end-user devices, software and telephony solutions to ensure high availability and performance

* Troubleshoot and resolve complex incidents relating to voice, collaboration and connectivity, taking ownership through to resolution

* Work closely with users and stakeholders to improve adoption and effective use of telephony and collaboration tools

* Ensure secure and compliant IT operations by adhering to IT policies, security standards and best practice

Key skills required

As a Modern Workplace Engineer, you must have:

* Strong experience supporting enterprise telephony solutions, ideally Microsoft Teams Phones or similar unified communication platforms including creating channels

* Experience supporting user-facing technology in a complex organisation

* Knowledge of incident management, systems installation and network connectivity

* Experience using endpoint management tools such as Intune, alongside productivity and collaboration platforms

* Excellent communication skills and a strong customer-service mindset

* The ability to work proactively, solve problems and support digital and telephony adoption across the organisation

What you get in return

A salary between £45,750 – £49,056 plus the Local Government Pension Scheme and much more