Job Description

Posted 2 weeks ago

Desktop IT Support Analyst (macOS-focused)

Dynamic creative organisation is seeking a Desktop Support Analyst to join their team. The ideal candidate should possess at least one year of experience in an IT Support role, preferably in a creative industry or equivalent qualification.

This role provides 1st and 2nd line macOS focused technical support to users, handling walk-in requests, calls, and emails directed to the internal IT department.

Responsibilities:

Provide company-wide 1st/2nd line IT support
Log and track using the Helpdesk ticketing system and resolve promptly or escalate as required
Assist in project work
Offer desk-side, telephone, and email IT support, troubleshooting problems and being available to assist – proactive and helpful
Assist with laptops, AV systems, and meeting rooms
Set up new starters and do onboarding
Configure and deploy devices and phones
Microsoft Office 365, Dropbox, Google Suite, Adobe Creative Suite, Jamf and conferencing systems
Conduct IT inductions, participate in staff training sessions, and create user guides.
Assist with the installation of new hardware and software
Provide support for printers and scanners, liaising with suppliers for repairs and maintenance.
Office moves when happening
Monitor meeting rooms and printers and report any technical issues to the supplier.
Coordinate computer repairs, and manage deliveries and collections.
Cycle laptops and assets in line with new staff.
Implement changes and requests from the Head of IT or System Administrator
Administer user accounts and licenses.
Perform off-boarding processes for leavers and work with HR to collect devices back from leavers.
Assist with admin and maintenance activities.
Perform general IT support tasks.
Undertake and implement basic security.
Process administrative tasks for the team.
Appetite to grow and learn.
Ability to operate calmly under pressure.
Ability to operate as an individual
Can-do attitudeIdeally you have:

Minimum of 1 year of IT Support experience, preferably in a creative agency or equivalent qualification
Proficiency in Mac OS, Windows 10, Microsoft Office applications (versions 2016 and above), experience with administration of Exchange Online and Office 365 apps highly desirable
Familiarity with remote support tools such as TeamViewer, Splashtop, Apple Remote Desktop, and Microsoft Remote Desktop
Experience supporting Microsoft Teams, Zoom, Webex, Google Meet
Knowledge of Dropbox Enterprise, OneDrive, and Google Drive
Recent technical working knowledge of some or all of the following: Mac OS, Windows 10, Windows Server 2012/2016, Microsoft Office 2016, Crowdstrike or similar AV products, Active Directory User and Computer administration, basic network troubleshooting, WiFi, iPhone/iPad/Android, Citrix/Remote Desktop, VOIP telephone systems administration
Experience with MDM systems and mobile device deployment, such as Microsoft InTune and JamfExtensive benefits package

Eligo Recruitment is acting as an Employment Agency in relation to this vacancy