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IT Support Technician

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Job Description

Job Title: Support Technician

Location: Hartlepool – TS24 9AH and/or North Tees – TS19 8PE

Trust: North Tees & Hartlepool NHS Foundation Trust

Job Type/Shift Patterns: Full-time, Monday to Friday, either 8am-4pm or 9am-5pm, totaling 37.5 working hours per week. (This role offers a hybrid arrangement, with 3-4 Days Onsite & 1-2 Day Working from Home)

Pay Rate: £15.67/Hr.


The Support Technician will play a crucial role in the mobile device rollout program, providing assistance in specific mobile device enrollment and Mobile Device Management (MDM) tasks. This position primarily involves addressing MDM issues on the Help Desk and providing remote and field support to ensure seamless integration and functionality of mobile devices.


* Manage Mobile Device Management (MDM) tasks, including device enrollment and configuration.

* Provide support for mobile device enrollment processes, ensuring efficient onboarding of new devices.

* Assist in resolving MDM-related issues encountered by users on the Help Desk and through remote/field support.

* Administer Active Directory to maintain user accounts and permissions.

* Troubleshoot and support Windows OS-related issues on mobile devices.

* Provide assistance with NHSmail portal access and troubleshooting.

* Utilize remote access tools such as DameWare and RDP for troubleshooting and support.

* Manage printing portal (Lexmark) configurations and troubleshooting.

* Support PDQ and SCCM for software deployment and management.

* Ensure endpoint security by managing Sophos antivirus software and BitLocker encryption.


* Proficiency in Mobile Device Management (MDM) and mobile device enrollment processes.

* Strong understanding of Active Directory user administration and permissions management.

* Experience in troubleshooting Windows OS-related issues.

* Familiarity with NHSmail portal access and troubleshooting.

* Proficiency in using remote access tools like DameWare and RDP.

* Experience with printing portal configurations, specifically with Lexmark.

* Knowledge of PDQ and SCCM for software deployment and management.

* Familiarity with Sophos antivirus software and BitLocker encryption.


* Experience with MDM solutions like WorkspaceOne.

* Familiarity with handling ServiceNow incidents and requests.

* Knowledge of Imprivata for secure authentication and access management.

This role may require you to show evidence Diploma or ECDL or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week.

* Essential support when you need it- 24/7 365 days- call us anytime.

* Multi locational- work across neighboring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone.

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements.

* Training and development opportunities- Keep up with the essentials and more.

* Build holiday allowance for every shift you work- your work life balance is important to us

* Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.


Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website

Job Summary

TS19, Hartburn, Stockton-on-Tees Location
IT Job Pro

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