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IT Support Technician

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Job Description

IT Support Technician – London – GBP £28,000 (Onsite)

My client is one of the UK's foremost IT Companies and is in the midst of company growth! They are seeking a competent IT Support Technician to join their team to be based at one educational site. This position presents a wonderful chance to join a great company and team with plenty of potential for growth.

As a successful candidate, you will be responsible for providing top-notch support and troubleshooting services for desktops, servers, and software.

Benefits include:

23 Days Holiday + Bank Holidays (Increasing every year to 25)
Pension Scheme
Sick Pay
Discounts Football and Rugby Tickets
Cash rewards
Company socials
Mental Health Support
Option to buy and sell up to 5 holidays
Paid Qualifications/certifications
Staff DiscountsKey Responsibilities:

Continuously develop knowledge and skills, particularly in portal development, to prepare for future projects and progression opportunities
Provide 1st and 2nd line support for the user base, including troubleshooting software, hardware, and business applications.
Provide 1st and 2nd line support for IT systems used by users, addressing various IT problems.
Work closely with the IT Team remotely to provide supportThe ideal candidate will have/be able to:

Previous Helpdesk Experience (Telephone/Email/Face-to-Face Support)
2 years of relevant experience or technical support
Basic Networking Knowledge – LAN/WAN
Office 365
Excellent communication skills and team player
Be decisive and have the passion to problem-solve
Strong customer/client service
Hardware Setups – Laptops, PCs, Macs, and Mobiles for End Users
Proficient with Windows 10/11

If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV.

Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy

Job Summary

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City of London, London Location
IT Job Pro

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