Job Description

Posted 3 weeks ago

My client is seeking a skilled 1st IT Support Engineer to join our team in the UK based out of Prestwich, Manchester.

The ideal candidate will be responsible for supporting 50 users in a team of 3, responsible for providing technical assistance and support to our internal users in a timely and professional manner. This role requires strong problem-solving skills, excellent communication and IT capabilities.

Key Responsibilities for the IT Support Technician:

* Provide first-line technical support to internal users via phone, email, and in-person.

* Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.

* Install, configure, and maintain computer systems and applications.

* Collaborate with other IT team members to escalate and resolve complex issues.

* Manage user accounts and permissions in various systems.

* Assist with the setup and configuration of IT equipment for new hires.

* Document support procedures, solutions, and system configurations.

* Assist in maintaining IT inventory and asset management.

* Stay up to date with technology trends and best practices.

* Provide occasional out of hours support as required.

The skills Required from the IT Support Technician:

* Proven experience as a 1st IT Support Engineer or similar role.

* Strong knowledge of Windows operating systems.

* Familiarity with Microsoft Office 365 and other productivity applications.

* Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

* Experience with troubleshooting hardware and software issues.

* Excellent problem-solving and communication skills.

* Ability to prioritize tasks and work in a fast-paced environment.

* Customer-oriented mindset with a focus on providing exceptional service.

Salary – up to £30,000. Commensurate to experience + hybrid working, bens etc

Location: Prestwich, Manchester (Hybrid – Office / Work from Home) Initially required to work 3 days per week in the office which may reduce depending on candidate experience