Job Description

Posted 1 week ago

IT Support Technician (1st Line Support)

Bristol – (Hybrid – 3 days office)
Up to £27,000 + On-Call Allowance
Full Time –  Permanent (37 hrs)
Driving Licence required for this role.

Overview

We’re working with a growing company in Bristol seeking an IT Support Technician to join their 1st line support team.
This is a varied role combining technical support, customer interaction, and training. You’ll troubleshoot issues, support users, and help create documentation and training materials.
Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment, and to have the opportunity to support with training. 

Key Responsibilities
Act as first point of contact for customer support queries
Investigate, replicate, and log technical issues
Work with development teams to resolve bugs
Manage user accounts, access, and system updates
Create user guides, FAQs, and support documentation
Deliver customer training (remote and onsite)
Maintain strong product knowledge to support users effectively

About You

1+ year experience in IT support / helpdesk / software support
Strong communication and problem-solving skills
Good attention to detail and customer focus
Able to learn new systems quickly
Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure

Hours

Mon–Thu: 09:00–17:00
Fri: 09:00–16:30
On-call rota (early/evening cover, 2 slots per week, paid allowance)
Benefits

Up to £27,000 salary
On-call allowance
Annual salary review + bonus (discretionary)
Pension
Holiday increase with service
After probation: Private healthcare, life insurance, income protection, cycle to work

Please click on apply