Job Description

Posted 19 hours ago

We require a IT Support Technician to start in St Neots, Cambridgeshire for a Permanent Contract working for a leading award-winning IT services organisation focused on working with small and medium-sized organisations offering next-generation IT services.

Salary: £25,000- £32,000 per annum depending on experience
Location: Bury Saint Edmunds

Key Requirements:

Perform technical audits for new clients, highlight deficiencies and the corresponding recommendations in a formal proposal document.
Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes.
Investigate, diagnose, and resolve technical issues raised by your client base.
Provide support to clients owned by other Technical Leads in case of absence or unavailability.
Work alongside the other team members to deliver complex projects when appropriate.
Operate in a shift rotation to provide effective cover during operational hours (07:00 – 19:00).
Take ownership of your tasks and work without supervision.Successful candidates must have valid:

Computer Science Degree or other suitable certifications
Technical proficiency in the following: Microsoft 365, Microsoft Azure, Microsoft Windows Server (2019 and prior), networking (IP & VLAN, DHCP, DNS, firewall configuration, SD-WAN), Experience of working with Microsoft Windows.
Good understanding of networking.
Confident with directly dealing with clients in face-to-face contact, over the phone, and via email.
Familiarity with managed IT services environments.In return, we offer:

£25,000- £32,000 per annum
Competitive Salary based on ability and experience
Company Profit Sharing Scheme
40 Hours per week
34 Days holiday per annum including public holidays and Birthday leave
Contributory company pension
Discounted gym membership local to our head offices

Skills: