Job Description

Posted 1 day ago

IT SUPPORT TECHNICIAN***
We are super excited to be recruiting a talented IT Support Technician with previous IT Support experience and a genuine passion for technology and the desire to work with like-minded people within a fast-paced environment. You will find yourself working for a company who really pride themselves on putting their customers first thereby ensuring the smooth running of their customer's IT, Infrastructure and Networking technologies along with supporting their hosted voice clients. Note this role offers genuine future progression opportunities
Salary up to £32K depending on experience
Key responsibilities for the IT Support Technician include,

Provide telephone and email support to our customers in order to maintain their systems
Troubleshoot hardware and software problems
Prioritise outbound calling to resolve cases in a timely manner
Report issues to 3rd party suppliers ensuring clients are updated and cases are resolved in a timely manner
Cases are managed in line with agreed SLA's and are escalated with sufficient SLA remaining
Use available broadband diagnostic tools to identify and resolve broadband faults
Support the technical team in additional areas where required
Carry out general administration duties such as logging calls, database administration on the company CRM systemThe ideal IT Support Technician will need the following,

Previous experience in a varied I.T Support and managing client accounts
Working knowledge of Microsoft 365
Experience administering Microsoft 365
Experience with Azure active directory
Basic experience/awareness of firewalls, routers and telephony would be desirable
Ability to work productively within a small team
Being forward thinking and innovative
Have excellent customer service skills and the ability to build working relationships with clients
Do you have excellent verbal/written communication skills
Must be able to drive to attend to call outs so a full UK driving license is essentialIn return you can expect great benefits such as 25 days holiday plus a day off on your birthday, a refer a friend and cycle to work scheme and career progression
This role would suit a customer focused, keen to learn IT Support Technician who enjoys working with clients across a diverse range of industries