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IT Support Engineer

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Job Description

IT Support Engineer – Cambridge.

Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests.

Responsibilities:

Provide day-to-day front-end support, resolving incidents, and fulfilling service requests.

Onboard new clients, and assess and document current systems and infrastructure.

Implement change/new systems and hardware at client sites.

Investigate, diagnose, and resolve technical incidents, escalating when necessary.

Travel to client sites across the UK (some overnight stays possible).

Guide and support Service Desk Analysts and Field Service Technicians.

Continuously improve knowledge across various software and hardware technologies.

Propose improvements to client infrastructures/systems.

Skills and Experience:

Relevant IT qualifications.

Microsoft 365 Certified: Modern Desktop Administrator Associate.

Experience within a Service Desk environment.

Expert knowledge of mobile devices, printers, and Bluetooth peripherals.

Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified.

3CX Qualified (Advanced).

MCSA Windows Server 2016-19 or equivalent.

Microsoft Exchange qualifications.

Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications.

Strong understanding of IT Networking principles.

Ability to prioritize and multi-task efficiently.

Proactive problem-solving skills.

Understanding of GDPR principles.

Benefits

Flexible working

Training and Development

Onsite Parking

Interested? Please Click Apply Now!

IT Support Engineer – Cambridge

Job Summary

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Cambridge Location
IT Job Pro

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