Job Description

Posted 6 hours ago

The Opportunity:

My client are looking for an enthusiastic IT Support Engineer to join and support their IT team.

You will provide support on a variety of hardware and software issues across the business, diagnosing and troubleshooting to resolve fault and configuring new systems.

This role would fit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first line support experience or relevant qualifications.

Skills and Experience:

* Basic knowledge of Windows operating systems and familiarity with MS Office and Office 365

* Understanding of basic networking (IP addressing, DNS, DHCP)

* Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira)

* Basic troubleshooting of hardware (PCs, printers, monitors, etc.)

* Familiarity with Active Directory (e.g., password resets, account unlocks)

* Remote support tools knowledge (e.g., TeamViewer, AnyDesk, RDP)

Role and Responsibilities:

* Answering and logging incoming IT support requests via phone, email, or chat

* Diagnosing and resolving common technical issues (password resets, software errors, connectivity issues)

* Escalating unresolved issues to second or third-line support

* Providing remote support to users and walking them through troubleshooting steps

* Setting up new user accounts, email profiles, and permissions

* Installing and configuring basic software and hardware

* Ensuring service level agreements (SLAs) are met

Please contact James here at ISR to learn more about our client based in Glasgow leading the way in developing the next-generation of transport mobility through innovation and transformational technology?