IT Support Engineer

Norwich, Norfolk

Permanent, Full-time

Salary: £18,000 – £22,000 per annum

Are you looking to push your career further forward within a business that offer genuine progression and learning opportunities? If the answer is yes please read on!

My client has an immediate opportunity for an IT Support experienced engineer to join their busy, growing team.

This is a great chance to join an employer that heavily invests in and supports their staff. You will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

My client is interested in candidates that can:

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers

Please apply with your most recent CV for consideration